ComeOn! Privacy Policy

Handing over your personal details to an online casino is a leap of faith, so it pays to know exactly what ComeOn! collects and why. This page breaks down the operator’s data practices in plain English, so you can sign up with your eyes open rather than hoping for the best.

Collection of Data

ComeOn!, operated by ComeOn Group — a company founded in 2008 that runs over 20 gaming brands on its own platform — collects the information it needs to open and maintain your account. That typically falls into a few clear buckets, and most of it is data you hand over yourself during registration.

What personal information is collected

When you create an account, the operator asks for identity and contact details such as your name, date of birth, address, email and phone number. Financial information enters the picture when you deposit or withdraw, since payment transactions have to be tied to a verified account holder. On top of that, the platform records technical and behavioural data: login times, device information, IP addresses and how you move around the site.

• Identity data: name, date of birth, address
• Contact data: email address and phone number
• Financial data: payment details linked to deposits and withdrawals
• Technical data: IP address, device type, browser and usage patterns
• Gameplay data: bets placed, games played and account activity

Purpose of data collection

None of this is gathered for fun. ComeOn Group uses the data to run your account, process payments, verify your age and identity, and meet its anti-money-laundering and responsible gambling obligations. Age verification matters in particular — the operator must confirm you are legally allowed to play in Denmark before any real-money gaming happens. Behavioural data also feeds into fraud detection, helping the platform flag unusual account activity before it becomes a problem.

Use of Data

Your data works behind the scenes every time you log in. The operator uses it to keep the account running smoothly, personalise your experience and stay on the right side of its legal duties.

How your data is used

Day to day, your information powers the basics: processing deposits and withdrawals, settling bets, crediting winnings and handling customer support requests. ComeOn! also uses account history to tailor the lobby — for example, surfacing casino or live casino titles similar to what you already play. Marketing communication is another use, though promotional messages generally require your consent and can be switched off in your account settings. If you want the full picture of what you agree to at signup, the fine print lives here: ComeOn! terms and conditions.

Sharing with third parties

ComeOn! does not operate in a vacuum, so some data flows to trusted partners. Payment providers handle your transactions, identity verification services confirm who you are, and software suppliers — including Playtech, which signed a multi-year casino and live casino partnership with ComeOn Group in April 2021 — receive the technical data needed to run their games on the platform. Regulators and authorities can also request data where the law demands it. The common thread: sharing happens for defined operational or legal purposes, not for selling your details to random advertisers.

Data Protection

Collecting data is one thing; keeping it safe is the part that actually matters to you. ComeOn Group operates its own platform across more than 20 brands, which means security is handled at group level rather than patched together per site.

Security measures

The operator applies industry-standard safeguards to protect your information. Encrypted connections protect data travelling between your device and the platform, so payment and login details are not exposed in transit. Access to personal data inside the organisation is restricted to staff who need it for their work, and account-level protections such as password authentication keep strangers out of your profile. As with any online service, your own habits matter too — a strong, unique password does half the job.

Data storage and retention

ComeOn! keeps your personal data only as long as it is needed for the purposes it was collected, or as long as the law requires. Gaming and financial regulations typically oblige operators to retain transaction and identity records for a set period even after an account closes, so deleting your account does not mean every trace vanishes overnight. Once the retention period expires, the data is deleted or anonymised. If you want details about a specific retention period for your account, the operator’s support team is the right place to ask.

Your Rights

You are not a passive bystander in all this. Data protection law gives you real, enforceable rights over the information ComeOn! holds about you, and exercising them is free of charge.

Access to your data

You can request a copy of the personal data the operator holds about you, along with information about how it is used and who it has been shared with. You also have the right to correct inaccurate details — useful if you have moved house or changed your phone number — and to object to certain processing, such as direct marketing.

Right to deletion

You can ask ComeOn! to erase your personal data, often called the “right to be forgotten”. There is a catch worth knowing: where the operator is legally required to keep records — for example, transaction histories for anti-money-laundering purposes — those records must stay until the retention period runs out. Deletion applies to everything the law does not force the operator to keep.

Complaints to the supervisory authority

If you believe your data has been mishandled, you can lodge a complaint with the Danish data protection authority, Datatilsynet. It is usually sensible to raise the issue with the operator first, since most problems get resolved faster that way, but the regulator route is always open to you. Keeping your account habits healthy matters as much as keeping your data safe — more on that here: ComeOn! responsible gambling.

Cookies

Like virtually every gaming site, ComeOn! uses cookies to make the platform work and to understand how players use it. Here is what that means in practice.

Use of cookies on the platform

Some cookies are strictly necessary — they keep you logged in, remember your session and make sure the cashier functions properly. Without them, the site simply would not work. Others are analytical, tracking which pages get visited and how players navigate the lobby, which helps the operator improve the platform. Marketing cookies round out the picture, measuring campaign performance and, where you have consented, personalising promotional content.

Managing your cookie preferences

You are in control of the non-essential cookies. The cookie banner shown on your first visit lets you accept or decline optional categories, and you can revisit those choices later. Your browser settings offer another layer of control, allowing you to block or delete cookies entirely — just be aware that disabling essential cookies can break core features like login and payments.

Frequently asked questions about ComeOn!